Monthly Archives: November 2010

Taking a Phone Message..Dialogue

The phone is ringing..Answer it please.

Hello. This is John

Hello John, Can I speak to Sally please?

She is not here at the moment. Can I take a message?

OK. Tell her Mary called and could she please call me back.

OK. I will do that.

Thank you

Here is another answer from a business. The phone rings and the assistant answers it.

Good Morning. Holiday Hotel.  This is Lisa speaking. How can I help you?

Good morning Lisa. This is Mary Brown. I would like to book a room for this weekend for one person.

Let me see. Yes we have a room available. Cost 300 yuan.

Thank you. That will be fine.

What is your name for the booking?

Mary Brown

Your home address?

208 Main Street, Yangquan.

Your Contact phone number…a mobile number would be good.

234 546 575

Thank you.  I will repeat that..234 546 575. Will you be paying cash or card?

I will pay cash.

What time will you arrive?

I will be there about 2pm. I could be later but not earlier.

That is fine thank you. The room will be ready for you.

Thank you

Here are some other phone calls for you to listen to.

In this episode, you will hear two phone dialogues. In each one, there will be clarifying questions and confirming statements. See if you can hear some of them. The first dialogue is followed by a slower version so you can listen and repeat. Below you will find the transcripts. Enjoy!

Taking Messages Transcripts:
Confirming Information for Message Taking
Dialogue 1

Housekeeping: Hello, Housekeeping, this is Chris.
Call Center: Hello, This is Debbie from the call center. Ms. Montehue Room 545 needs extra pillows sent up. Could you send someone up there?
Housekeeping: Sure, what’s the guest’s name again?
Call Center: Montehue.
Housekeeping: How do you spell that?
Call Center: M-O-N-T-E-H-U-E
Housekeeping: Thank you. So that’s Montehue in Room 454.
Call Center: No, It’s room 5-4-5, Montehue.
Housekeeping: Got it. Room 545, Montehue,
Call Center: That’s right.
Housekeeping: How many pillows again?
Call Center: 2 pillows, please.
Housekeeping: No problem.
Call Center: Thank you!

Commentary Points:

Notice the clarifying questions:

• “What’s the guest’s name again?”
• “How do you spell that?”
• “How many pillows again?”

Notice the confirming statements:

• “So that’s Montehue in Room 454.”
• “Got it. Room 545, Montehue.”

Taking Messages Transcripts:
Dialogue 2

Room Service: Room Service, this is Fiona, how can I help you?
Guest: Yes, hi! I’d like to order some food.
Room Service: Alright, do you know what you would like to order?
Guest: I’m not sure. I don’t see a menu here in my room.
Room Service: If you look on the table next to the television in your room, you should see a menu there. Do you see it?
Guest: Oh yes! Now I see it. Ok, let’s see… I’d like a hamburger with a side order of fries instead of onion rings – no cheese whatsoever on the burger. And no onions…
Room Service: Alright…
Guest: And I’ll also have a Cesar Salad. What’s the difference between traditional or light?
Room Service: Light means the dressing is non-fat and traditional is regular dressing.
Guest: I’ll take light. Can you put the dressing on the side?
Room Service: Yes, we can put it on the side.
Guest: Ok, that’s all.
Room Service: Would you like anything to drink?
Guest: Oh, yes. Just a second. Two bottles of water…Whoa! Wait a minute – It’s $7.00 for a bottle of water?! Nevermind.
Room Service: Alright, ma’am, so that’s a hamburger with French fries instead of onion rings, no cheese, no onions on the burger. How would you like your burger cooked?
Guest: Medium – Rare is fine.
Room Service: Medium – rare on the burger. Light Cesar Salad, with dressing on the side, and nothing to drink. Is that correct?
Guest: Yes, that’s right.
Room Service: Could you tell me your room number, please?
Guest: We’re in room 1014.
Room Service: 1014, thanks, and could you tell me your name, please?
Guest: Melissa Waterworth.
Room Service: Thank you. Could you spell the last name for me, please?
Guest: Sure, it’s W-A-T-E-R-W-O-R-T-H
Room Service: Thank you, Ms. Waterworth. Your total will be $28. Your order should arrive within the next 20 minutes.
Guest: Thank you! Bye-bye.
Room Service: You’re welcome, goodbye.


Brain Teasers and Optical Illusions


What are brain teasers?

They make you look at things in a different way.

What do you mean?

Well, we see something in one way, then we see it in a different way and it is not the same. These can help your brain to work in a different way.

Why do I want that?

Well, sometimes our brains are locked into seeing things in one way only. These make you realise there are different sides to every story. They are used to entertain, but they also help keep your brain active. If you cannot see what the brain teaser is about, maybe your brain needs some more exercises.



The numbers don’t quite add up here

Night Sky

What’s the star of this show?

Daily Activity….What is your typical day

My Typical Day..Dialogue of a Teacher

How do you spend your days?

Well, the days change but mostly I get up at 5am and go on the Internet. Then I have breakfast of Oats and milk and a cup of coffee and go to work.  Classes are different every day.  Monday I start at 11am and Thursday I start at 10 am.

In the evenings I have adult classes at 5 pm and online classes at 7pm, so I am very busy.

A Typical Day for a Student:

I get up at 6 am when I hear the bell, then I wash and have breakfast and go to School. We start at 8 am for Reading, then classes start at 9 am. We have 2 hours for lunch and Iwill go and rest or do some study.

Afternoon classes start at 2 pm, then dinner at 6pm after which we return to school for another 3 hours. We do this for 5 days, and have classes on Saturday too.

What do you do on Sunday?

I like to sleep in and go shopping, and every 2 weeks we have special classes at school on Sunday Morning. We are very busy and study most of our time.


This lesson is called Charlene’s Typical Day.

Activity #1
Charlene is going to talk about a typical day at her work. Listen to the recording. Do you do some of these activities during your day? Listen again and write down some of the verbs you hear. Finally, read the transcript to check your work.


What do you do everyday?

Well, I get up at 6:30 in the morning and at 8 o’clock, I catch the four train then transfer to the seven train. I arrive at work at 9:30 am and I drink my coffee and check my email at the same time. After that, I review my “To-do” list and calendar. Next I check the news and while I eat breakfast, I start working on my first project on my list. When I finish the first project, I do the next budget. I eat lunch at 2pm. After lunch, I go back to work and complete the next project. I talk to vendors, place orders and sometimes negotiate contracts. I leave between five thirty and six o’clock and I pick up my daughter. When I arrive home, I help her with her homework, then I prepare dinner. After dinner, I give my daughter a bath and put her to bed. Then I have time for myself. I go to bed between 12 and 1am.

Activity #2
Using this as a model, write down what you do every day. You want to be as specific as possible. Try to list all the work related tasks you do in a typical day.

Activity #3
Now, try to put Charlene’s typical day into the Past Tense. How many verbs do you know in the past without looking them up?

Activity #4
Last activity! It’s your turn. Ask a partner about their day at work. What did they do yesterday? Tell them what you did at your job. Are your jobs similar?

kareoke ESL English Songs

The Beatles: Yesterday

The Beatles: Freebird

Eric C

Elvis Presley: ‘Heartbreak Hotel

Robbie Williams: ‘Eternity’

Pink Floyd: ‘Another Brick In The Wall Part 2

Evanescence: ‘Bring Me To Life’

Don Mclean: ‘American Pie’

The Eagles: ‘Hotel California’

The Beatles: Yesterday 

Elvis Presley: Heartbreak Hotel

John Lennon: ‘Imagine’

Gorillaz: Clint Eastwood

Pink Floyd Bike (contractions practice)

Stevie Wonder : Sunshine of my life

Bob Marley: ‘No Woman, No Cry’

Simon & Garfunkel: ‘Scarborough Fair’

Bing Crosby: ‘White Christmas’

Casablanca Soundtrack: ‘As Time Goes By’

lapton: Wonderful Tonight

Shanxi Province

Some of the Places I have been to in Yangquan and the Shanxi Province.

I visited Yangquan, Wu Tai Shan, Ping Yao and Ping Ding.

Here are some photos.

Your Task

  • select 10 photos
  • create a Power Point or write a story about at least 10 of the images.
  • Share the Power Point with your class.

Slideshow of the Images of Shanxi Province

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